![]() I am through and through a Google loyalist. Those are conflicting reasons, but there's no way to call them out on it. I violated the Terms of Service and they are not releasing information to protect my privacy. Right now they hide their responses in two ways. I want transparency and open communication about my account if they decide to close it, I deserve a thorough explanation. I may or may not get my issue resolved, but I want the Risk Management team to change. As a former journalist I may even do a story on it, but I don't have an audience. If you're a tech journalist I think this a good story to bring awareness to Google Users and people who are heavily invested in the Google ecosystem. If you by chance know who oversees the Risk Management Team I would love to know. From the response in this thread I am not the only one to deal with the same problem. Update 4: I know there are people who work at Google and journalists who frequent this site. Now I am calling google headquarters waiting more than hour for an operator. ![]() I have spent 4-5 hours in the last day on the phone with the Payment Account Specialists (who have no control over anything, excepting chatting with the Risk Management Team). So there's no oversight of their department. Update 3: The Risk Management Team will not reply to my emails and there's no way to report that they won't email me back. And I blacked out all the information they didn't need. When your account is closed you go to and it asks you for the documents. I never sent my personal information over email. I'll probably take them to small claims as well. I reported them to the BBB so we shall see how that goes, other people seem to get their issues resolved this way. ![]() ![]() I have no way to open an account without it being closed. They suspended that account and requested I send the same documents, which I did and then they closed this account as well. Update 1: I decided to create a new account and make it a Google Apps account in hopes that I would receive better treatment. Reach out to me if you have any ideas on what we can do. I still want to stop this from happening to any other users. The fact their Reddit account manager has amazing customer service skills and the people who run the department can't even return an email is stunning. I am gracious for his help and understanding. Latest Update: u/googlewalletofficial restored my account. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |